Recently, our company successfully secured a large order from a Philippine client, who placed a single order for 10
HWMA850/1500D cement grouting mixer machines to be used in local infrastructure construction projects.
To address the key concerns raised by clients during the procurement process, we have compiled a dedicated FAQ to provide professional guidance for global buyers and strengthen confidence in our partnership.
Q: What is the minimum order quantity (MOQ) for this model of
grouting mixer machine? Is there a tiered pricing strategy?
A: The minimum order quantity (MOQ) for the HWMA850/1500D cement grouting mixer machine is 1 unit. We support small-batch trial orders to meet the trial production needs of small and medium-sized buyers. For bulk purchase clients, we implement a tiered pricing strategy and include a complimentary wear-and-tear parts kit, along with free remote commissioning services. Please contact us for more details on these benefits.
Q: If we need to customize the grouting equipment to meet local production requirements in the Philippines, what is the customization process?
A: The customization process consists of 4 transparent and traceable steps: 1. The customer provides specific customization requirements (e.g., adjusting mixing speed, adapting to local voltage, adding specific safety devices, etc.); 2. Our engineers will provide a customization proposal and a revised parameter list within 3 business days (e.g., the customized mixing speed can be fine-tuned by ±100 rpm from the base of 1800 rpm); 3. The customer confirms the proposal and pays a 30% customization deposit; 4. Production begins, with progress updates provided throughout the process, and a final acceptance report issued upon completion.
Q: What export certifications does this cement grouting mixer machine, intended for wholesale to the Philippines, hold? What documentation package can be provided?
A: This model of cement grouting mixer machine has obtained CE export certification and fully complies with safety, environmental, and electromagnetic compatibility standards in the Philippines and most countries worldwide, ensuring smooth customs clearance. The documentation package includes: original certification certificates, product test reports, Certificate of Origin, commercial invoice, packing list, customs declaration form, equipment operation manual (bilingual Chinese-English), and maintenance manual. All documents are customs-approved to ensure unimpeded clearance for the customer. The documentation for this order has been prepared in advance, and we will monitor the logistics and customs clearance progress in real time.
Q: How is the mixer packaging treated for moisture protection and reinforcement? What is the estimated delivery time for shipments to the Philippines?
A: Given the Philippines’ tropical, rainy climate and high humidity during sea transport, the mixer packaging employs a three-layer moisture-proof reinforcement scheme: 1. The inner layer is wrapped in waterproof PE film to block moisture; 2. The middle layer uses bubble wrap and foam padding to cushion against impacts during transit; 3. The outer layer consists of a reinforced wooden pallet secured with sheet metal to prevent the equipment from shifting or being damaged during sea transport. Each unit weighs approximately 1,850 kg (including the equipment itself at 1,785 kg), and the packaging dimensions are optimized for container transport (matching the equipment’s overall dimensions of 3,300 × 2,150 × 2,200 mm). We have selected a reputable international shipping company to transport the equipment directly from a domestic port to the Port of Manila in the Philippines. The transit time is 18–22 business days. We will track the shipment throughout the entire journey to ensure that all 10 units arrive simultaneously, thereby avoiding any disruption to the customer’s production line layout.
Q: What are the terms of the
cement grouting mixer machine warranty? Is remote technical support available?
A: Our warranty terms are clearly defined to ensure comprehensive support throughout the product’s lifecycle: 1. The entire unit is covered by a 1-year warranty, including core components (diesel engine, mixer, and agitator). During the warranty period, replacement parts will be provided free of charge for any malfunctions not caused by human error; 2. Outside the warranty period, we provide a lifetime supply of replacement parts at cost price, with a shipping lead time of no more than 7 business days. We also offer 24/7 remote technical support: customers can contact engineers via video call, phone, WhatsApp or WeChat to resolve issues related to equipment installation, commissioning, operation, and troubleshooting. If the issue cannot be resolved remotely, we can arrange for an engineer to visit the site (on-site service fees are subject to negotiation based on actual circumstances).
Q: How do you test grouting mixer stability before shipment to ensure each unit meets parameter standards?
A: Before shipment, every HWMA850/1500D cement grouting mixer machine undergoes rigorous test runs, focusing on verifying that core parameters meet specifications (such as mixing rate of 1800 rpm, agitator speed of 60 rpm, and stability of the 35 hp diesel engine output). We also inspect operational noise levels, sealing performance, and structural integrity of the unit. The entire testing process is video-recorded, and a detailed factory parameter sheet (documenting actual test data for each unit) is provided simultaneously to ensure that every unit matches the specified parameters and meets stability standards. All 10 units have now completed testing. The video reports and parameter sheets have been sent to our Philippine client for confirmation. Once confirmed, we will proceed with packaging and shipment.
Q: Can the core parameters of the
cement grouting mixer machine be adjusted? If so, are there additional costs?
A: The core parameters of the grouting mixer can be adjusted to meet your specific production needs, such as upgrading the diesel engine power, modifying the capacity of the mixer and agitator, or adjusting the overall dimensions. Please contact us to obtain your customized grouting solution.
